Refund Policy

Any charge can be refunded on request within thirty days of that charge. It is counted from the payment, not from when you first subscribed, so a subscription in its ninth month still has its most recent payment covered.

Write to us. There is no form to fill in and no reason to give.

A refund that Stripe rejects is queued for a person rather than dropped, and the queue is monitored. A failure on their side does not become your problem to chase.

Cancel any time. Access continues to the end of the period already paid for, and nothing renews after it.

You are emailed rather than cut off. Three messages over ten days, then the subscription lapses to the free plan — your data stays.

Nothing in this refund policy reduces the rights the law gives you as a consumer. Where a mandatory right applies — for example an EU/UK consumer's right of withdrawal, or a Mexican consumer's rights under the LFPC — that right applies on top of anything offered here, and the more favourable one wins.

Consumers in Mexico may seek the Procuraduría Federal del Consumidor (Profeco) for any dispute about a charge or refund; the rights under the LFPC apply regardless of this policy. ⟦Counsel to confirm the mandatory refund timeframes and disclosures for a digital subscription sold to Mexican consumers, and any CFDI adjustment required when a refund is issued.⟧